Topcom WEBTALKER 6000 Manuel d'utilisateur télécharger pdf (Page 24)

Troubleshooting

This is a guide to the most common problems that may occur during installation or use of your Webtalker.

You can easily solve some of the problems yourself, but may need your broadband service provider or landline

provider to help you with others. Check www.topcom.net for more information.

PROBLEM POSSIBLE CAUSE SOLUTION

My Webtalker

does not work

• The software needs to be

updated to the latest version.

• Go to the Setting menu and select Advanced

settings and Firmware update. Select the

latest software version and conﬁrm to update.

I cannot sign in to

Skype

• Skype does not accept your

Skype name and/or password.

• Check if you are using the correct Skype

name and password. Beware of upper-case/

lower-case letters and numeric numbers.

Screen displays:

“Network connection

lost” and the base

station light indicator

is blinking slowly

• The Ethernet cable is not

connected.

• Check that the Ethernet cable between

on the base station and the LAN port on

your broadband connection (modem, router,

hub, switch etc.) is connected properly.

I cannot make a

Skype call

• The Ethernet cable is not

connected.

• The router or the modem is

not turned on.

• The base station cannot

retrieve the IP address

• You are not signed in as a

Skype user.

• Check that the Ethernet cable between

on the base station and the LAN port on

your broadband connection (modem, router,

hub, switch etc.) is connected properly.

• Turn on the power to the modem or router

and reset the base station.

• In Internet settings, check that the IP mode

corresponds to the IP mode of your Internet

connection or you are behind a proxy server.

Check the user manual for the proxy settings

guidance.

• Go to the status menu and select Sign in as

a Skype user. From there refer to the section

“Sign in to Skype” in this guide.

No display

• The batteries are discharged. • Charge or replace the batteries.

Handset is not

registering

• Base station is not ready for

registration.

• The charging cradle is not

connected.

• There are no batteries in the

handset.

• Reset the base station by pressing the key on

the back of the base station and try to

• Make sure the power supply is properly

connected to the charging cradle and that

the power is on.

• Make sure the batteries are correctly ﬁtted

into the handset. Reset the base station and

try to register again.

INSTALLATION AND BASIC FUNCTIONS

ENGLISH

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Topcom WEBTALKER 6000 Manuel d'utilisateur Page 24

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